In this workshop supervisors and managers will develop their skills for engaging across culture when tension exists.  Participants will explore Intent vs. Impact, how implicit bias can effect their decision making in determining outcomes and unpack dynamics between employees when conflict exists.  Participants will learn how best to approach tense situations through role playing, video, and small and large group discussion.  Objectives. Participants will…    Learn strategies for engaging when they commit, witness or experience a microaggression;  Explore strategies for addressing conflict that occurs between their staff;  Improve their ability to have courageous conversations.   This course is presented by Dr. Caprice Hollins. Dr. Hollins is the co-founder of Cultures Connecting. She received her doctorate in clinical psychology with an emphasis in multicultural and community psychology in 1998.  She became licensed in Washington State in 2000 and has over 20 years of experience studying and working with ethnically diverse populations.  She has over 14 years of experience teaching graduate courses, working with historically marginalized populations, researching, studying, and facilitating race related conversations. Her experience includes opening and directing the Department of Equity & Race Relations for Seattle Public Schools, developing and implementing district-wide and school-based trainings, while utilizing her background in psychology to assist district leaders and staff, institutionalize change to promote equity and social justice. She also currently works as a part-time core faculty in the department of counseling at The Seattle School of Theology & Psychology.