De-escalation for Administrative Staff: Managing Crises (eLearning)
As an administrative professional you are important, and so is your safety! This eLearning will help you learn how more effectively manage a situation that has become a crisis and may involve threats to someone’s safety. The key insights in this course relate to:
- Identifying a crisis
- Verbal de-escalation strategies – how to help, and how to manage your own reaction
- Specific stay-safe strategies and considerations during and after a crisis
There are many opportunities within the course to examine real-life situations and practice applying the information. Upon completing the course, learners will be better prepared to respond in a crisis and prevent safety issues from occurring. They also will have a better understanding of what to do when worker safety threats do occur, and what to do after such incidents.
- 0.75 ParticipationParticipants should claim only the credit commensurate with the extent of their participation in the activity.