Advanced Guidelines for Difficult Conversations

For social workers, difficult conversations are part of a broad landscape of interactions necessary to achieve the best outcomes for children, youth and families. This new training, “Advanced Guidelines for Difficult Conversations,” will give you the tools to feel prepared to manage these exchanges effectively and with respect. By definition difficult conversations bring together opposing opinions and high stakes, with the potential for conflict and negative emotional reactions.

Though challenging, these interactions are essential to working through problems and finding solutions, something at the core of carrying out effective social work practice. They are part of communicating well with families, and can also surface in professional environments. This course will begin by taking you through a self-assessment of your own comfort level, and help you understand your own emotions and how to maintain objectivity. You will then engage in discussions around how to develop a goal or mutual purpose for these conversations, considering what all parties want to achieve. You also will talk about how to develop a safe space for having these conversations, a vital element in creating open dialogue.

You will break into small groups with other participants to work through scenarios with all the skills you have just learned.  At the close of the training, you will know how to create mutual purpose and ensure safety when having difficult conversations as you move forward. This will give you the tools to develop conversation goals to strategize case planning for families you work with.

Target Audience

Social Workers

Course summary
Available credit: 
  • 6.00 Participation
    Participants should claim only the credit commensurate with the extent of their participation in the activity.
Course opens: 
Course expires: 

Available Credit

  • 6.00 Participation
    Participants should claim only the credit commensurate with the extent of their participation in the activity.
Please login or register to take this course.

To register for this class in the Washington State Learning Center, please click on the name of the class you want to register for in the table below. This will connect you to the Learning Center. If you do not see the class you wish to register for there, the class is full or enrollment has been closed for another reason. If you wish to take this class, but do not have an account in the Washington State Learning Center, you may request enrollment by filling out an External Registration Request.

Advanced Guidelines for Difficult Conversations10/06/20239am-4pmTumwater DCYF
Advanced Guidelines for Difficult Conversations09/12/20238:30am-3:30pmWebinar
Advanced Guidelines for Difficult Conversations06/20/20239am-4pmWebinar
Advanced Guidelines for Difficult Conversations05/23/20239am-4pmWebinar
Advanced Guidelines for Difficult Conversations03/31/20239am-4pmWebinar
Advanced Guidelines for Difficult Conversations03/21/20239am-4pmWebinar
Advanced Guidelines for Difficult Conversations03/08/20239am-4pmRegion 6 Training Hub
Advanced Guidelines for Difficult Conversations02/21/20239am-4pmWebinar
Advanced Guidelines for Difficult Conversations12/9/20229am-4pmWebinar
Advanced Guidelines for Difficult Conversations12/1/20229am-4pmRegion 1 Training Hub
Advanced Guidelines for Difficult Conversations10/11/20229am-4pmRegion 5 Training Hub